Refund policy

CANCELLATION AND REFUND POLICY

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you must cancel it before it renews.

If you want to cancel or change the frequency of your subscription, you can do it at any time, through our Site. 

Please note that billing occurs on 20th of each month. If you wish to cancel, delay or change the frequency of your subscription before being invoiced in a particular month, you must cancel before this date.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order.

Exchanges or Returns

We do not offer exchanges or refunds for change of mind. We encourage you to share the love by gifting the unwanted book to a friend or family member.

If your book arrives damaged, please send photos through to [email protected] and we'll sort it out for you.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:

WellRead. 
Re: Privacy Compliance Officer
Suite 11, 19-21 Central Road, Miranda NSW 2228, Australia

See our FAQ page for commonly answered questions: FAQ